What We Collect and Why It Matters
We collect the information you give us when you open an account — your mobile number, verification details and login credentials — along with the data generated once you start moving money through bKash, Nagad or Rocket. When you send a deposit from your mobile wallet,
-
1
the transaction reference, wallet number and confirmation status are logged against your account so we can match the payment and release it into your balance without a manual back-and-forth. Withdrawal requests carry the same logic in reverse: we record the receiving wallet detail so the payout
-
2
reaches the right Rocket or bKash number. We also keep basic device and session information — the app or browser you used, your last login time — to flag anything unusual on your account. None of this data is collected for reasons beyond running your account,
-
3
processing your payments and answering your support tickets. How long we hold this data, how it can be shared, and what rights you have over it depend on the data-protection law that applies in your region, since da9999 is used across different jurisdictions with different rules.
-
4
Where local law gives you a right to request a copy of your data or ask for a correction, we handle that through the support channels listed further down this page. We do not sell your wallet or account data to outside marketing parties.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.